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Last updated: July 26, 2026

This Shipping Policy applies to purchases from GraceQueens, operated by TZI LIMITED. It explains our processing time, estimated delivery time, shipping costs, and delivery conditions.

Order Processing Time

Orders are usually processed within 1-3 business days after payment is confirmed. Business days exclude weekends and public holidays. Processing may take longer during peak seasons, severe weather, customs delays, or carrier disruptions.

Estimated Delivery Time

Standard shipping usually takes 7-15 business days after dispatch. Including processing time, the estimated total delivery time is generally 8-18 business days.

Delivery estimates are not guaranteed. Actual delivery time depends on the destination, customs processing, and local carrier conditions.

Shipping Cost

Standard shipping costs US$4.99 for orders from US$0.00 to US$49.98.

Free standard shipping applies to orders of US$49.99 or more.

The available shipping method and shipping charge for your order are shown at checkout before payment.

Shipping Destinations

We ship to the United States and to international destinations that are currently available at checkout. If a destination is not available during checkout, we are currently unable to ship to that destination.

We do not currently ship to Ukraine.

Taxes, Duties, and Customs Charges

Taxes, import duties, and customs charges may apply depending on the destination. Where such charges are collected at checkout, they will be shown before payment. If they are not collected at checkout, the customer is responsible for any applicable charges imposed by local authorities.

Tracking

When tracking is provided by the selected carrier, tracking information will be sent or made available after the order has been dispatched.

Business Information

Brand: GraceQueens

Legal entity: TZI LIMITED

Registered company name: 泰芝貿易有限公司

Business address: ROOM 2008, 20/F, LANDMARK NORTH, 39 LUNG SUM AVE., SHEUNG SHUI, N.T., HONG KONG

Customer support: service@gracequeens.com

Questions

For shipping questions, please contact us at service@gracequeens.com.