Privacy Policy

Effective date: July 3, 2026

This Privacy Policy explains how GraceQueens, operated by TZI LIMITED (泰芝貿易有限公司), collects, uses, and protects information when you visit www.gracequeens.com or place an order.

Information We Collect

When you place an order or contact us, we may collect information such as your name, email address, phone number, shipping address, billing address, order details, and messages you send to customer support.

Our website may also collect technical information such as device information, browser information, IP address, pages visited, and cookies or similar technologies used to improve site performance and marketing measurement.

How We Use Information

We use information to process orders, provide customer support, arrange shipping, handle returns and refunds, improve the website, prevent fraud, and send service-related messages. If you subscribe to marketing messages, we may send promotional emails, and you can unsubscribe at any time.

Payments

Payments are processed through secure payment providers. GraceQueens does not store full payment card numbers.

Sharing Information

We may share necessary information with service providers that help us operate the store, including payment processors, shipping carriers, customer support tools, analytics providers, and marketing platforms. We do not sell personal information.

Cookies

Cookies and similar technologies may be used to keep the website working, remember preferences, measure performance, and support advertising. You can manage cookies through your browser settings.

Data Security

We use reasonable safeguards to protect customer information. No method of online transmission or storage is completely secure, so we cannot guarantee absolute security.

Your Choices

You may contact us to request access, correction, or deletion of your personal information, subject to legal and operational requirements. You can unsubscribe from marketing emails using the unsubscribe link in our emails.

Contact

Brand: GraceQueens

Legal entity: TZI LIMITED

Registered company name: 泰芝貿易有限公司

Business address: ROOM 2008, 20/F, LANDMARK NORTH, 39 LUNG SUM AVE., SHEUNG SHUI, N.T., HONG KONG

Email: service@gracequeens.com