Terms of Service

Last updated: July 27, 2026

These Terms of Service apply to purchases and use of the GraceQueens website at www.gracequeens.com. GraceQueens is operated by TZI LIMITED (泰芝貿易有限公司). By using this website or placing an order, you agree to these terms.

Business Information

Brand: GraceQueens

Legal entity: TZI LIMITED

Registered company name: 泰芝貿易有限公司

Business address: ROOM 2008, 20/F, LANDMARK NORTH, 39 LUNG SUM AVE., SHEUNG SHUI, N.T., HONG KONG

Customer support: service@gracequeens.com

Orders

All orders must be placed through our website. After you place an order, you will receive an order confirmation email. We may contact you if additional information is needed to process your order.

Prices and Payment

Product prices and shipping charges are shown at checkout before payment. Taxes, import duties, and customs charges may apply depending on the destination. Where such charges are collected at checkout, they will be shown before payment. If they are not collected at checkout, the customer is responsible for any applicable charges imposed by local authorities. Please see our Shipping Policy for further details.

Available payment methods are displayed during checkout.

Shipping

Shipping times, shipping costs, and delivery conditions are explained in our Shipping Policy. Delivery estimates are not guaranteed and may be affected by destination, customs, carrier delays, weather, or holidays.

Returns and Refunds

Returns, exchanges, cancellation rules, and refund timing are explained in our Refund Policy. Please review the policy before placing an order.

Product Information

We work to display product information, colors, prices, and availability accurately. Slight color differences may occur because of lighting, photography, and screen settings.

Website Use

You may not misuse the website, attempt unauthorized access, submit false information, or use the website for unlawful activity.

Contact

If you have questions about these terms, contact us at service@gracequeens.com.