Thank you for shopping at GraceQueens. 
If you are not entirely satisfied with your purchase, we're here to help. 

Exchange or Return for a Refund 

The products can be returned within 28 days after they have been received. A new product may be exchanged for another product or returned for a refund.

Customers will only be charged once at most for shipping costs (this includes returns); No-restocking to be charged to the consumers for the return of the product. Once customer's return or exchange request approved, we'll send our restocking address.

Refunds (if applicable) 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7-15 business days.

If you haven’t received a refund yet, first check your bank account. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at service@GraceQueens.com.

To be eligible, please make sure that: 
-The product is in its original packaging 
-The product isn't used or damaged 

Products that do not meet these criteria will not be considered for return.

After you receive confirmation from our customer service, please send the product along with the product list which includes the product ID. A tracking No. of the returning parcel is required; we will deal with the product exchange or refund after we get your returning parcel.

Damaged items

If you received a damaged product, please notify us immediately for assistance.

Order Cancellation

We offer full refund if the order is cancelled within 24 hours of your purchase. You should submit an order cancellation request here once you decide to cancel the order. For orders cancelled after 24 hours of purchase but have not been shipped, we will offer partial refund after charging a 15% cancellation fee. We will NOT accept order cancellation request if the orders have been shipped.