Shipping Policy

This shipping policy explains our processing time, estimated delivery time, shipping costs, and delivery conditions.

Order Processing Time

Orders are usually processed within 1-3 business days after payment is confirmed. Business days exclude weekends and public holidays. Processing may take longer during peak seasons, severe weather, or carrier disruptions.

Estimated Delivery Time

Standard shipping usually takes 7-15 business days after dispatch. Delivery time depends on the destination, customs processing, and local carrier conditions.

Express shipping may be available for selected destinations at checkout. If available, the express shipping cost and estimated delivery time will be shown before payment.

Shipping Cost

Free standard shipping is available on orders over US$49.99. For orders below this amount, shipping costs are calculated and shown at checkout before payment.

Shipping Destinations

Available shipping destinations are shown at checkout. If a destination is not available during checkout, we currently cannot ship orders there.

Taxes, Duties, and Total Cost

The full amount payable for your order, including applicable product price, taxes, duties, and shipping charges, is shown at checkout before payment.

Tracking

When your order ships, we will send a shipping confirmation email with tracking information if tracking is available for the selected shipping method.

Business Information

Brand: GraceQueens

Legal entity: TZI LIMITED

Registered company name: 泰芝貿易有限公司

Business address: ROOM 2008, 20/F, LANDMARK NORTH, 39 LUNG SUM AVE., SHEUNG SHUI, N.T., HONG KONG

Customer support: service@gracequeens.com

Questions

If you have any shipping questions, contact us at service@gracequeens.com.