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This Shipping Policy applies to purchases from GraceQueens, operated by DAAN FASHION JEWELRY CO., LIMITED. It explains our processing time, estimated delivery time, shipping costs, and delivery conditions.
Orders are usually processed within 1-3 business days after payment is confirmed. Business days exclude weekends and public holidays. Processing may take longer during peak seasons, severe weather, customs delays, or carrier disruptions.
Standard shipping usually takes 7-15 business days after dispatch. Including processing time, the estimated total delivery time is generally 8-18 business days.
Delivery estimates are not guaranteed. Actual delivery time depends on the destination, customs processing, and local carrier conditions.
Standard shipping costs US$4.99 for orders from US$0.00 to US$49.98.
Free standard shipping applies to orders of US$49.99 or more.
The available shipping method and shipping charge for your order are shown at checkout before payment.
We ship to the United States and to international destinations that are currently available at checkout. If a destination is not available during checkout, we are currently unable to ship to that destination.
Taxes, import duties, and customs charges may apply depending on the destination. Where such charges are collected at checkout, they will be shown before payment. If they are not collected at checkout, the customer is responsible for any applicable charges imposed by local authorities.
When tracking is provided by the selected carrier, tracking information will be sent or made available after the order has been dispatched.
Brand: GraceQueens
Legal entity: DAAN FASHION JEWELRY CO., LIMITED
Company registration no.: 3120723
Business registration no.: 73720952
Business address: ROOM 602, 6/F, KAI YUE COMMERCIAL BUILDING, NO. 2C, ARGYLE STREET, KOWLOON, HONG KONG
Customer support: service@gracequeens.com
Phone: +1 (812) 510-4578
For shipping questions, please contact us at service@gracequeens.com.
Please review the size information shown on each product page before placing an order. Measurements, fit, fabric stretch, and sizing may vary by product and style.
Use the size chart and product information on the specific product page whenever available. Compare the listed measurements with your own measurements or with a similar item that fits you well.
If you are between sizes, consider the product fit description, fabric type, and your preferred fit before choosing a size.
Product colors, fit, and measurements may vary depending on design, fabric, production batch, screen settings, and the method used to measure the item.
Please check the product page carefully before ordering. If a product page includes a size chart, that chart applies to that specific product.
If you need help choosing a size, contact us before placing your order. Please include the product name or product link and your question.
Email: service@gracequeens.com
Phone: +1 (812) 510-4578
Support hours: Monday to Friday, 10:00 AM - 6:00 PM.
Please review our Refund Policy before placing an order.