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Shipping Policy
Last updated: July 30, 2026
This Shipping Policy explains GraceQueens order processing time, estimated delivery time, shipping costs, and delivery conditions.
Order Processing Time
Orders are usually processed within 1-3 business days after payment is confirmed. Business days exclude weekends and public holidays. Processing may take longer during peak seasons, severe weather, customs checks, or carrier disruptions.
Estimated Delivery Time
Standard shipping usually takes 7-15 business days after dispatch. Total estimated delivery time, including order processing and transit time, is usually 8-18 business days.
Delivery time may vary depending on the destination, customs processing, local carrier conditions, severe weather, or other events outside our control.
Shipping Cost
Standard shipping costs US$4.99 for orders from US$0.00 to US$49.98.
Free standard shipping is available for orders of US$49.99 or more.
The shipping cost available for your order will be shown at checkout before payment.
Shipping Destinations
Available shipping destinations are shown at checkout. If a destination is not available during checkout, we currently cannot ship orders there.
We currently do not ship to Ukraine.
Taxes, Duties, and Total Cost
Product prices, shipping charges, and any applicable taxes collected by GraceQueens are shown at checkout before payment.
Import duties, customs charges, or destination-country taxes may be charged by local authorities or carriers. Where applicable, these charges are the customer's responsibility unless stated otherwise at checkout.
Tracking
When your order ships, we will send a shipping confirmation email with tracking information if tracking is available for the selected shipping method.
Business Information
Brand: GraceQueens
Legal entity: TZI LIMITED
Registered company name: TZI LIMITEDRegistered business address: ROOM 2008, 20/F, LANDMARK NORTH, 39 LUNG SUM AVE., SHEUNG SHUI, N.T., HONG KONG
U.S. office and returns address: 2184 Morrison Ave, Union, New Jersey 07083, United States
Customer support: service@gracequeens.com
Phone: +1 (812) 510-4578
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Excl. postage
Size Guide
Please review the size information shown on each product page before placing an order. Measurements, fit, fabric stretch, and sizing may vary by product and style.
How to Choose Your Size
Use the size chart and product information on the specific product page whenever available. Compare the listed measurements with your own measurements or with a similar item that fits you well.
If you are between sizes, consider the product fit description, fabric type, and your preferred fit before choosing a size.
How to Measure
- Bust: Measure around the fullest part of your chest.
- Waist: Measure around the natural waistline.
- Hips: Measure around the fullest part of your hips.
- Length: Compare the product length shown on the product page with an item you already own, where possible.
Fit and Measurements
Product colors, fit, and measurements may vary depending on design, fabric, production batch, screen settings, and the method used to measure the item.
Please check the product page carefully before ordering. If a product page includes a size chart, that chart applies to that specific product.
Need Help?
If you need help choosing a size, contact us before placing your order. Please include the product name or product link and your question.
Email: service@gracequeens.com
Phone: +1 (812) 510-4578
Support hours: Monday to Friday, 10:00 AM - 6:00 PM.
Please review our Refund Policy before placing an order.